Try the steps below to resolve this issue.

  1. Make sure you are logging in with the same email address you used to create your Vayable account.
  2. Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a space before or after your password.
  3. Reset your password using our Password Reset form. (Be sure to use the email address you used to sign up for your Vayable account.) If you do not receive the password reset email, check your spam folder. If it's not there, please send an email to our customer support team and we can reset your password for you.
  4. If you’re still having trouble, clear any automatically stored passwords. This will ensure that invalid password information is not being entered for you automatically by your computer or browser. 

I use Facebook to log in, but I want to create a Vayable account password

If you created a Vayable account by connecting to Facebook, you weren't required to create a password.

You can continue to log in via Facebook, or if you'd like to create an Vayable password, first log out of your Vayable account, then follow the steps as if you forgot your password. Once you create an Vayable password, you'll no longer be able to sign in using Facebook.

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