Vayable provides cancellation policies to protect both travelers and guides using the site. Travelers must cancel their trips by contacting their Insider.
 
 Travelers must receive a confirmation email from Vayable in order for the cancellation to be honored. If travelers have not received this email, they should contact community support. The Vayable service fee is non-refundable for all cancellations made by the travelers.

Standard Cancellation Policy

All experiences default to the Standard cancellation policy.

  • Traveler cancels more than 5 days before the experience begins. Travelers will receive a 100% refund, minus fees. Cancellations must be made 5 full days in advance; in other words, prior to 12:00 AM local time on the date the experience or trip is scheduled to begin.
  • Traveler cancels less than 5 days but more than 24 hours before the experience begins. Travelers will receive a 50% refund, minus fees. 
  • Traveler cancels less than 24 hours before the experience begins, arrives more than 15 minutes late, or begins the experience or trip and decides to leave early. The entire experience or trip cost is non-refundable. 

Strict Cancellation Policy (By special request only.)

We understand that some unique experiences require a higher level of protection due to the nature of the experience and the expenses involved. Those requiring this strict cancellation policy may request it by contacting community support.

  • Traveler cancels 30+ days before the experience begins. Travelers will receive a 100% refund, minus fees. Cancellations must be made 30 full days in advance; in other words, prior to 12:00 AM local time on the date the trip is scheduled to begin.
  • Traveler cancels less than 30 days before the experience begins or begins the trip and decides to leave early. The entire trip cost is non-refundable.

Formal complaints from travelers or guides should be submitted in writing to community support within 24 hours of the start date and time of the trip. Vayable will attempt (but is not obligated) to resolve conflicts when appropriate.

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